Privacy Policy
Who we are
Fenomen ("we", "us", "our") operates the website fenomen.life and the related growth-services dashboard. This Privacy Policy explains how we collect, use, and protect the personal information you share with us when you create an account, place an order, or contact support.
What we collect
When you sign up, we collect your email address, a hashed password, and your display name. When you place an order, we record the platform URL you submitted, the quantity ordered, and the amount paid. When you fund your balance, our payment processor sends us a transaction confirmation; we never see your full card number or banking credentials. We also log standard technical data — IP address, user agent, request timestamps — for security and abuse prevention.
How we use it
We use your information to deliver orders, support your account, send service-related notifications (delivery confirmations, refunds, security alerts), comply with anti-fraud and tax obligations, and improve the product. We do not sell your data, ever. We do not share your data with third parties except payment processors (to bill you), our infrastructure providers (to operate the service), and tax authorities (where law requires).
Your rights
You can access, export, correct, or delete your personal data at any time from your account settings, or by emailing [email protected]. Deletion requests are honored within 30 days, subject to legal record-keeping obligations (typically related to invoicing and anti-fraud retention).
Data retention
Account data is kept while your account is active. Order and payment records are retained for the period required by tax and anti-fraud law in your jurisdiction (typically 5 to 10 years), then deleted or anonymized.
Contact
Questions or requests about this policy? Email [email protected] and we'll respond within 5 business days.